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Privacy Policy
 

1. Our Commitment to Your Privacy

At Sensory Spectrum, we value your privacy and are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us online.

2. What We Collect

When you browse our website, make a purchase, or interact with us, we may collect the following types of personal information:

  • Your name, email address, phone number

  • Billing and shipping addresses

  • Payment details (processed securely via third-party gateways)

  • Purchase history and order details

  • Website usage data (IP address, browser type, and activity logs via cookies)

We only collect personal information that is necessary for providing our products and services to you.

3. How We Use Your Information

We use the personal information we collect to:

  • Process and ship your orders

  • Send you order updates and communicate about your purchase

  • Respond to your inquiries and provide customer support

  • Send optional marketing communications (only if you’ve consented)

  • Improve our products, website, and service experience

We will never sell your personal information. We may share it with trusted third parties (such as Australia Post, payment processors, and IT service providers) solely for the purposes of fulfilling your orders and maintaining our services.

4. Marketing & Communication

You may receive promotional emails from us only if you’ve opted in. You can unsubscribe at any time using the link provided in the email, or by contacting us directly.

5. Cookies & Analytics

We use cookies and tracking tools (such as Google Analytics) to improve our website performance and user experience. These tools may collect non-personally identifiable data such as pages visited and session duration.

You can disable cookies via your browser settings, but this may affect your browsing experience.

6. Data Storage and Security

We store your personal information securely, using password-protected systems and reputable platforms. We take reasonable steps to protect your data from loss, misuse, or unauthorised access. However, no data transmission over the internet is completely secure.

7. Accessing or Correcting Your Information

Under the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you

  • Request corrections if your information is inaccurate or outdated

To make a request, please email us. We will respond within a reasonable timeframe.

8. Children’s Privacy

We do not knowingly collect personal information from children under the age of 18. If we become aware that personal data has been provided without parental consent, we will delete it as soon as possible.

9. Overseas Disclosure

Your personal information is stored on servers located in Australia. If we ever need to store or share data overseas (e.g., through software providers), we will ensure that adequate data protection measures are in place in line with Australian privacy law.

10. Changes to This Policy

We may update this Privacy Policy as needed to reflect changes in our business or legal obligations. The latest version will always be available on our website, with the “Effective Date” noted above.

11. Contact Us

If you have any questions or concerns about your privacy or this policy, or would like to make a complaint, please contact:

Sensory Spectrum
Email: Sensoryspectrum00@gmail.com
Location: South Australia
We take complaints seriously and will respond promptly.

Mobile 0435 711 164

Email - sensoryspectrum00@gmail.com

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